PARTNER WITH UNICEF HK AND HELP MAKE A DIFFERENCE
UNICEF – the United Nations Children’s Fund is the world-renowned charity which has been working for children worldwide since 1946. The Hong Kong Committee for UNICEF, established in Hong Kong in 1986, raises fund, engages the community, and supports programmes to protect the rights and improve the well-being of children both in Hong Kong and around the world.
Officer, Donor Service Management
Hong Kong Committee for UNICEF was founded in 1986 and was established as an independent non-government organization to support UNICEF’s mission.
We are now seeking an Officer in Donor Service Management to support UNICEF Hong Kong fund-raising programmes.
Role and Responsibilities
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Call-centre duties – handling inbound and outbound calls and emails. Duties included but not limited to
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Respond to and follow up donor queries in a timely and good customer service manner
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Conduct inbound Churn Save communication for donors request to cancel
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Conduct outbound Debit Fail follow up, bounced mailing follow up calls
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Conduct outbound telephone fundraising campaigns as required
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Donor service duties – handle donor queries from walk-in, mail, social media etc.
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Data housekeeping – accurate entry and file donor information in the CRM database
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Other clerical support such as issuing receipts and filing etc.
Requirements
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Form 5 or above, passed in HKCEE/DSE English and Chinese
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2 years of experience with customer services, call-centre
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Experience with charity and donor services is an advantage
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Excellent interpersonal skills and customer-oriented
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Attention to detail, high accuracy and result-oriented
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Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
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Good computer literacy, data entry skills, Chinese words input
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Familiar with MS office software including Outlook, Excel and Word
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Team player with a flexible and positive attitude
If this is an opportunity you would be interested in, please email your application letter and resume with expected salary to [email protected].
Hong Kong Committee for UNICEF is an equal opportunity employer. Data collected will only be used for job application processing. Applicants not being invited for interview within 8 weeks from the submission date may assume their applications unsuccessful.